Customer feedback is key to your restaurant's success - help them share their experience quickly and conveniently.
Just one card or sticker and every customer can share their impression. And you get clear insights on what to improve, more loyal visitors and better online visibility.
- A card attached to the voucher or a sticker on the table - whichever is more convenient.
- Find out what customers value and what you can improve.
- Only publish positive feedback.
- Works with Google, Facebook, Instagram, TripAdvisor, etc.
- Ideal for a single restaurant or an entire chain.
☕ Price of a cup of coffee
approx. €2.5
⭐ Our system price
from €0.40 / d.
Customer feedback is key to your restaurant's success - help them share their experience quickly and conveniently.
Just one card or sticker and every customer can share their impression. And you get more loyal visitors and better online visibility.
- A card attached to the voucher or a sticker on the table - whichever is more convenient.
- Find out what customers value and what you can improve.
- Only publish positive feedback.
- Works with Google, Facebook, Instagram, TripAdvisor, etc.
- Ideal for a single restaurant or an entire chain.
☕ Price of a cup of coffee
~€2,5
⭐ Our system price
from €0.40 / d.
Our solutions have already been tested
Benefits for your restaurant
Attract more customers
Restaurants using this system receive up to 80 % more excellent reviews on Google or TripAdvisor. More reviews = more visibility online and more guests choosing you.
Protect your reputation
Negative feedback can damage your image. Our system allows you to review and filter them before they become public - so you can reduce the number of negative reviews by more than 50 %.
Know what to improve
See where service or food quality is lacking - the system helps you identify bottlenecks that are preventing you from getting more reviews or loyal customers. Solutions - based on real data, not guesswork.
Personal questions
The questions are automatically tailored to the client - one person can answer 2 questions, the other will be shown others. This doesn't burden the visitor, but gives you valuable insights. Everything is adjusted on demand.
Variety of languages
Questions are automatically displayed in the customer's language, so even foreign visitors can easily share their views. All major European and world languages are supported.
Smart analysis and visibility
The manager of each restaurant sees the statistics for her unit, while the manager of the chain sees the data for all restaurants in one place. You can clearly see what's working and what's stuck - on average, restaurants collect between 20 and 200 responses per month. It also becomes an accurate mystery shopper survey - only real.
Examples of questions for apps
Focused questions - more answers and more valuable insights.
Our system allows you to use both pre-made questions and create your own questions - tailored to the specific needs of your restaurant. The questions are displayed dynamically, so each guest receives a tailored, short and logical survey that takes only 1-2 minutes to complete.
- 1
First impression and environment
Were you greeted with a warm welcome and a smile? Is the restaurant environment clean and tidy? Is our toilet clean and tidy?
- 2
Quality of service
Did the waiter know the menu? Was your order taken quickly and accurately? Did the waiter offer drinks? Did the waiter wish you "delicious"? Did they say thank you and goodbye?
- 3
Food experience
Was the food served on time? Was it warm, if it should have been? Was the taste good? Was the aesthetic appearance of the dishes ordered attractive?
- 4
Process and speed
Did you receive your menu within a reasonable time? Was the bill prompt? Was the checkout smooth? Were the empty plates collected on time?
- 5
Overall impression and recommendations
Was the overall quality of service up to expectations? How likely are you to recommend our restaurant? Do you have any additional comments?
🎯 Special offer
At least 80% more reviews within 30 days - or your money back!
Try the risk-free system - if you don't receive at least 80% more reviews in the first month than before, we'll refund your money!
Everything you need to attract more reviews and guests
€ 37 / month / restaurant
- 20 pcs. QR cards.
- Filtering negative feedback
- Feedback incentive system
- Fast and free delivery
- Fully ready for use
- No long-term liabilities
- 30-day money-back guarantee
- Free consultations
How does this service work?
Here's how our solution simplifies customer feedback and boosts your business growth
- 1
Choose your submission form
Choose what's most convenient for your restaurant - a plastic card or a sticker with a QR code. Suitable for your cheque book, table or takeaway packaging.
- 2
Make up questions
Use our suggestions or create your own questions - from service and food quality to the overall customer experience. The questions are short but valuable.
- 3
Display in a place visible to the guest
Place the card next to the cheque, stick the sticker on the table or on the packaging - the customer can scan the QR or touch it with their phone.
- 4
Track results and improve
See how much feedback each unit gets, what customers value and where attention is lacking. Collect 20-200 responses per month - this becomes your "secret shopper".
System demonstration
- In this video, we use a QR/NFC card to demonstrate how our system works. In the first part, the customer gives a negative evaluation of the service, so the request to leave public feedback is not made. In the second part, when the customer gives a positive feedback, they are shown a request to leave public feedback. This request is only shown when the customer is satisfied with their experience.
- Filtering negative feedback
- Effective customer surveys
- Tailored to a wide range of businesses
Defeat competitors with one system
Get up to 80% with more great Google Reviews and reduce negative reviews of 55%.
P.S. You can also collect feedback for other platforms.
Achieve top results with your team
See clearly how you are perceived by your customers and respond quickly to changes in customer comments
All your restaurants are one system. Monitor, compare, improve - all clearly and in real time.
"Using the mOintellect platform, we have quickly and conveniently collected thousands of valuable feedback from our customers. This gave us a clear understanding of what works best in our services and what we can still improve. The platform is easy to use and the data provides key insights for growing our business and improving customer service."
TOKS
One of Lithuania's largest intercity bus companies.
Frequently asked questions
How many questions can I ask my customers via mOintellect?
Asking a series of questions is important to fully assess the performance of companies and to identify untapped opportunities. However, clients usually do not want answers to take more than 1 minute. Our advanced survey methodology allows us to collect information from up to 30 questions, which will take the client no more than 1 minute.
Why can I expect to get only very good Google Reviews and no blogs?
Because we only ask customers to leave a Google Reviews review if they have answered the previous questions well. Example:
How do you rate your experience in our store?
- If it estimates 1-3 out of 5 points - we say "Thank you!"
- If it estimates 4-5 out of 5 points - please leave a Google Reviews reviewfor a specific point of sale or service (set automatically).
Is this the right solution for my business and if so, what is the most appropriate format?
For restaurants - to present the receipt booklet (so that the client can answer the questions at the end of the visit).
Shops, hotels, pharmacies, petrol stations, etc. - stands at the tills.
Coffee shops and other "self-service" outlets - stickers on tables and stands at the tills.
Massage parlours, dentists, etc. - a stand in the "waiting area".
Hairdressers, various other beauty services - a stand at the workplace near the mirror.
Passenger transport companies - stickers or posters in places visible to passengers
Why can I expect our customers to leave enough feedback at our physical sales/service outlets using mOintellect solutions?
Because it is so convenient and easy for customers to leave feedback, there are two ways to do so:
1. Scan the QR code.
2. By attaching your unlocked smartphone to a poster, stand or other similar survey collection tool (we use advanced NFC technology).
Will customers have to download something, register, etc. to complete the survey?
No, customers will get to your surveys very quickly and conveniently - they don't need to download anything, register, etc. Customers just need to scan a QR code or attach their smartphone and they will be instantly entered into your survey.
Are mOintellect surveys compatible with all smartphones?
Yes, 90% smartphones on the market have NFC technology and all smartphones can scan QR codes.
Can I see where a specific comment or rating was left at the point of sale/service?
Yes, we will assign a unique QR code and NFC settings to each polling location, so you will know where a particular comment or rating was left.
The customer doesn't have to choose where they are, because customers don't like to do that. We'll take care of everything!
If necessary, will I be able to change the survey while keeping the results of the previous survey?
Yes, you will be able to modify the surveys without losing the data previously collected.
How many responses can I get with mOintellect customer surveys?
There is no limit to the number of reviews - our solution will enable you to collect a large number of reviews and ratings.
Does the survey poster/stand/plaque need to be loaded?
No, mOintellect survey solutions don't need to be charged, they work without any external wires or batteries.
Will you be able to help with the set-up - choosing the best survey format, design, questions, etc.?
Yes, we can help you get everything set up - you'll get a ready-to-use solution.
Who will see the results of the surveys?
The results of the surveys will only be visible to the persons you specify, for example:
1. Your sales or service outlet managers will only see the results for their location.
2. Your administrative staff will see the results of all your sales or service points.
How much do mOintellect customer survey solutions cost?
The pricing for mOintellect's customer survey solutions consists of:
1. One-off fee for designing a survey solution - this fee depends on the format (whether it's a poster, stand, etc.), the quantity and your involvement (whether you design it yourself or we do, etc.).
2. A monthly fee, depending on the number of locations where the surveys will take place.
We can't give you an exact price right away, but we can discuss your needs and find the best solution! Email us at labas@mointellect.lt or call us +370 636 87 585.
🎯 Special offer
At least 80% more reviews within 30 days - or your money back!
Try the risk-free system - if you don't receive at least 80% more reviews in the first month than before, we'll refund your money!
