Turn your sales assistants and advisors into experts
- Just 4 minutes a day – staff can even learn on a break
- +54% knowledge growth – measured before and after the course
- 9.2 out of 10 – that's how employees rate it
- 94% recommend it to colleagues – it really works
Sample lesson and quiz
Sample quiz
Note: if you answer incorrectly, the question will come back based on mOintellect's algorithms, so you remember the right information as well as possible.
Training that actually pays off
Our goal is for training not just to be completed, but truly absorbed. Here's what companies get once they start using our platform.
Quality knowledge without wasted time
Just 4 minutes a day is enough for staff to learn what matters most.
Training staff don't avoid
A clear format and reminders drive engagement up to 100% – even the biggest sceptics take part.
Up and running in 1 day – works everywhere
Works on a phone, tablet or computer – nothing to install, no extra apps.
KPIs without chasing reports
See who learned what and when – automatically, in real time, by topic, department or person.
Especially when the usual solutions no longer work
No perfect conditions needed – this platform works where others find it simply too hard.
Staff turnover of 20% or more
Hard to invest in training when your team keeps changing? This system saves you time and lets you launch training in an instant.
Staff have no work email or phones
Training is accessed via a simple link – shared by a manager or the office through your existing internal channels.
Staff lack confidence to sell
The course helps staff recommend products and services confidently, even when a customer hesitates.
Hard to find time for training
Just a few minutes a day – no need to step away from work or wait for “a better time”.
Low motivation for self-learning
A structured format and automatic reminders keep people learning even when they're not in the mood.
Customers complain about service
Staff learn how to deal with emotional customers, respond professionally and stay calm.
Want to see your staff start selling with more confidence?
One demo is all it takes – we'll show you how the course changes the way staff talk to customers.
How does it work?
1. Tailored to you
Who should see the statistics? When and how should reminders go out? We'll set everything up to suit your needs.
2. Employee registration
Each employee gets a personal account and receives their login details at the agreed time – we take care of everything.
3. Learning
Staff watch the trainer's lessons – 1–8 minute videos – whenever and on whatever device suits them.
4. Repetition
Between the videos there are quizzes to lock in knowledge – the next lesson only “unlocks” once the quiz is passed with the required score. Quizzes can be retaken any number of times.
5. Points
Staff collect points as they watch videos and take quizzes – the number depends on how many mistakes they make. You can praise or reward the top performers!
6. Statistics
All training statistics can be visible to every employee or only to the people you choose. You'll clearly see engagement, knowledge levels before and after, who made the fewest mistakes and more.
7. Reminders
At the agreed times, staff get reminders to continue their training – by SMS or email.
Course content
45 videos and 14 quizzes
Introduction
1 lesson and 1 quiz
1 lesson and 1 quiz
| Introduction and how mOintellect works | 2 lessons | - |
| Intro quiz | Quiz | 1 quiz |
1. Building rapport with anyone, familiar or not
6 videos and 3 quizzes
6 videos and 3 quizzes
| Title | Duration |
|---|---|
| 1.1. Guidelines for quality rapport | 02:39 |
| 1.2. When and how to greet? | 02:34 |
| 1.3. Knowledge check | Quiz |
| 1.4. When to approach a customer? | 02:57 |
| 1.5. How to start a conversation? | 03:08 |
| 1.6. Knowledge check | Quiz |
| 1.7. Body language during contact | 03:21 |
| 1.8. How integrity and congruence shape rapport | 03:19 |
| 1.9. Knowledge check | Quiz |
2. Uncovering and understanding the customer's real needs and problems
5 videos and 2 quizzes
5 videos and 2 quizzes
| Title | Duration |
|---|---|
| 2.1. Understanding the customer's problem – the key to sales | 02:25 |
| 2.2. Why questions are our “daily bread” | 03:23 |
| 2.3. Unchecked assumptions mean a lost customer | 04:07 |
| 2.4. Knowledge check | Quiz |
| 2.5. What you must find out from the customer | 02:46 |
| 2.6. How to uncover hidden needs | 02:18 |
| 2.7. Knowledge check | Quiz |
3. Making the case: choosing and convincingly recommending a product or service
5 videos and 2 quizzes
5 videos and 2 quizzes
| Title | Duration |
|---|---|
| 3.1. What persuasive language is and how to use it | 01:52 |
| 3.2. Speaking the customer's language: style, visuals and comparisons | 05:38 |
| 3.3. Knowledge check | Quiz |
| 3.4. Using third-party stories | 02:45 |
| 3.5. The “dark picture” method | 03:26 |
| 3.6. Presenting information: the “minus to plus” method | 04:04 |
| 3.7. Knowledge check | Quiz |
4. Uncovering and handling the customer's real objections
5 videos and 1 quiz
5 videos and 1 quiz
| Title | Duration |
|---|---|
| 4.1. What an objection is and why people object | 02:09 |
| 4.2. Types of objections and how to handle them | 04:55 |
| 4.3. How to surface hidden objections | 05:03 |
| 4.4. How to prepare for objections | 03:37 |
| 4.5. Successful objection handling is a complete process | 04:09 |
| 4.6. Knowledge check | Quiz |
5. Closing the conversation with a sale
3 videos
3 videos
| Title | Duration |
|---|---|
| 5.1. Three possible deal scenarios | 05:08 |
| 5.2. Why NO is better than MAYBE | 02:33 |
| 5.3. Key mistakes – why we lose customers | 04:42 |
6. Growing the customer's basket (add-on sales)
3 videos and 1 quiz
3 videos and 1 quiz
| Title | Duration |
|---|---|
| 6.1. What add-on sales are and how everyone wins | 03:47 |
| 6.2. Three-level add-on sales (cross-, up- and down-selling) | 04:06 |
| 6.3. Key mistakes – what's a firm “NO!”? | 04:02 |
| 6.4. Knowledge check | Quiz |
7. Resolving conflicts with customers
9 videos and 1 quiz
9 videos and 1 quiz
| Title | Duration |
|---|---|
| 7.1. What is a conflict? | 02:35 |
| 7.2. Stages of conflict | 05:08 |
| 7.3. Conflict resolution strategies | 06:34 |
| 7.4. How not to get carried away by your own emotions | 04:04 |
| 7.5. How to deal with an angry customer | 04:17 |
| 7.6. How stress fuels conflict | 05:02 |
| 7.7. How “labels” fuel conflict | 05:06 |
| 7.8. How conflict triggers escalate conflict | 06:56 |
| 7.9. Guidelines for resolving conflicts | 05:33 |
| 7.10. Knowledge check | Quiz |
8. Handling different customer flows
5 videos and 2 quizzes
5 videos and 2 quizzes
| Title | Duration |
|---|---|
| 8.1. The service algorithm – the “person in front of you first” rule | 03:59 |
| 8.2. What to do with several customers at once | 03:03 |
| 8.3. Knowledge check | Quiz |
| 8.4. How to handle queue-jumpers | 04:02 |
| 8.5. Who the “time thieves” are and how to deal with them | 03:08 |
| 8.6. What to do when you don't know the answer | 02:54 |
| 8.7. Knowledge check | Quiz |
9. Work ethics essentials
3 videos and 1 quiz
3 videos and 1 quiz
| Title | Duration |
|---|---|
| 9.1. A firm “NO!” – or the conversations we have when “no one's watching” | 03:05 |
| 9.2. Teamwork: “to be or not to be” is the wrong question | 02:13 |
| 9.3. General rules of ethical conduct | 05:15 |
| 9.4. Knowledge check | Quiz |
| A few final questions | 1 lesson |
+ All quizzes are repeated after 14 calendar days
Recommended by
- 5.0
A fast, effective way to improve. I recommend it!
- 5.0
The whole team loved it – a clear system for getting better.
- 5.0
Really engaging and useful training – the new knowledge helped us achieve noticeably better results.
- 5.0
Everything presented clearly. Loved it.
- 5.0
Great format – the information is clear and comes with examples.
- 5.0
Loved it all – the information is explained clearly and easy to remember.
- 5.0
Loved it all – very clear and to the point!
- 5.0
Great videos and quizzes, and a great course structure.
- 5.0
I liked how well structured it is – the essentials of customer service are repeated and emphasised, and the quizzes at the end of each topic help you remember and lock in what you've learned. It's a fast and, comparatively, inexpensive (in time and other costs) alternative to building in-house customer service standards.
- 5.0
Very clearly presented. Excellent training, thank you.
- 5.0
New knowledge with no stress and no wasted time. 10/10!
- 5.0
Everything presented very clearly, concretely and engagingly. Really interesting examples.
- 5.0
Very informative, interesting videos and quizzes – thank you! 🙂
- 5.0
Practical tips that are easy to apply at work.
- 5.0
I liked the format and being able to learn when it suits me.
- 5.0
Very interesting training – precise and to the point.
- 4.5
Everything is very concrete, with examples.
- 5.0
Knowledge you can use straight away to get great results in your daily work.
- 4.5
I want to say thank you – everything was explained simply and clearly. It was nice to go over it all once more.
- 5.0
Great quizzes – they make sure it sinks in. Thank you!
- 5.0
I really liked the course structure. The short videos deliver concrete information, so it's easy to stay focused.
Want to see your staff start selling with more confidence?
One demo is all it takes – we'll show you how the course changes the way staff talk to customers.
