Assistant Restaurant Manager 24/7
Secret shopper and waiter trainer. On autopilot.
More 5★ reviews and continuously improving waiters - without the manager's efforts.
Grow with us:
About the system
Short and clear
It's a smart system for restaurants that automatically publishes only good customer reviews, shows where your team needs to improve and trains your waiters for you - all without any managerial effort.
Collect twice as many 5⭐ Google reviews as before or your money back!
Why do restaurants choose mOintellect?
See also mOintellect
- The waiter will not offer a repeat of the dessert or drink.
- Staff change, make mistakes and don't improve.
- Lack of time and resources for staff training.
- Private thanks - online reputation does not grow.
- The restaurant loses additional income.
With mOintellect
- The waiter offers a dessert, a drink, a repeat.
- Even a newcomer works like a professional.
- The system automatically trains your team 24/7.
- The customer leaves a 5★ review on Google.
- The restaurant earns more and builds its reputation.
A smart way for restaurants to improve and get more 5★ feedback.
Attract more customers
Get more 5★ reviews and increase occupancy.
Protect your reputation
Customer experience analysis
Personalised questions
The 29 questions are ready to use, but you can change things to suit you.
Multilingual system
The customer chooses the language - you see everything in one place and in one language.
Training system
An integrated e-learning platform designed for restaurant staff.
How the system works automated?
Instant
Launch
Get NFC/QR stickers, activate in a minute, stick them on your invoices - the system is ready!
Reputations
Management
The system guarantees that only the highest rankings will reach Google.
Survey system
and analysis
Customer responses are turned into a clear map showing where improvements are needed.
Staff
trainer
Automatically distribute training based on the restaurant's weaknesses.
Scan the QR - see how it works!
- Lottery - receives ~10 times more feedback
- Questions change automatically (rotation)
- We do not publicly display bad reviews
- A "Sorry" message is displayed to those who are not satisfied
- If you are satisfied, please leave a rating on Google
- Subject to comments - automatic training for waiters
- Survey design tailored to your restaurant
One sticker - even more benefits.
- Tips can be collected
- Lottery - receives ~10 times more feedback
- Questions change automatically (rotation)
- We do not publicly display bad reviews
- A "Sorry" message is displayed to those who are not satisfied
- If you are satisfied, please leave a rating on Google
- Subject to comments - automatic training for waiters
- Survey design tailored to your restaurant
Double your collection with 5⭐ Google reviews or your money back!
Feedback and service quality system
588€ 199 € + VAT / 12 months
294€ 129 € + VAT / 6 months
49€ 34 € + VAT / 1 month
5★ All inclusive (most popular)
2774€ 997 € + VAT
(Fixed price 2026
for the year, up to 20 employees)
Double your collection with 5⭐ Google reviews or your money back!
2 minutes and you'll have a clear idea of what you're getting with each plan:
Decision based on insights from leaders
More than 80% customers check Google reviews before choosing a restaurant.
Based on European Consumer Behaviour Surveys (BrightLocal, 2024)
One negative review can scare away around 30 potential customers.
Harvard Business Review
"91% people aged 18-34 choose a restaurant based on positive Google reviews."
BrightLocal, 2024 study
Restaurants with higher Google rankings receive more enquiries and reservations.
Google/Ipsos, 2023 "Impact of Business Reviews"
Customer success story
"Guests at Keturi Vėjai and Druskininkai consistently remark on the professional, friendly service and high quality of the food.
Using mOintellect surveys, we've noticed that more guests are leaving great Google reviews, and private comments help the team improve even more. It's an easy way to grow our reputation and continuously improve the guest experience."
Grand Spa Lithuania team
"When running a large number of restaurants, it's important to have a clear picture of what's happening. With mOintellect we have already received tens of thousands of customer responses -
all in one place, clearly and conveniently. I can assess the overall situation across the group in a minute, and drill down into specific issues if needed.
restaurants and see where the weak spots are. This gives a whole new level of control and allows us to react quickly to ensure that the customer experience is the same across all restaurants."
Laura Bernotte
Service Manager, Amber Food UAB and Neragauta Azija UAB
"In the past, we received only fragmented feedback from customers
- Lack of data and clarity on where we really need to improve.
With mOintellect we have already built a solid foundation: 1462
surveys started, 651 completed and more than 2,800 responses.
In total, clients have spent almost 19 hours, and each survey takes just 1-2 minutes. The result? Service quality and food experience reached 100 %, the overall average exceeded 94 %, and Google Reviews is growing steadily.
This system has allowed us to finally see real customer
a voice, and to improve every day. I couldn't imagine restaurant management without her."
Kristina Kasputytė
Head of Augustin, Monai and Momo Grill restaurants
Frequently asked questions
Do I need a lot of technical knowledge to get started?
Will customers have to download something, register, etc. to complete the survey?
No, customers will get to your surveys very quickly and conveniently - they don't need to download anything, register, etc. Customers just need to scan a QR code or attach their smartphone and they will be instantly entered into your survey.
Can I collect feedback without a lottery and why do I need one?
Yes, you can collect feedback without the lottery - the system will be fully operational, but the lottery helps you collect 5-15 times more completed surveys.
How it works:
The probability of winning is set by you - usually 1 %.
The prize can be a discount on your bill (you choose the amount) or a gift voucher (you also decide the amount).
The result: more customers leave reviews, you get thousands of additional data points, and your Google ranking goes up.
Will I need to design my own questions for the surveys?
No - our team of professionals has already put together 29 recommended questions specifically tailored for restaurants. Almost all restaurants use them as they are and do not change them. But if you want to, you can adapt everything yourself: change, add or remove questions, either immediately or after you've used the system.
Are mOintellect surveys compatible with all smartphones?
Yes, 90% smartphones on the market have NFC technology and all smartphones can scan QR codes.
Do stickers have to be on all invoices?
Yes - stickers on all bills ensure that customers see the invitation to leave feedback every time they pay.
How do I benefit from more 5★ Google reviews?
More 5★ Feedbackų directly reišmore customersų and higher incomes.
Above 40 % people choose a restaurant based on its Google ranking.
Net +0.1★ a rise in the rating can bringšyou deštake a percentageų more newų Visitų.
Restaurant with 4,5★ attracts up to 2× more newų Clientų than someone who has 4.0★.
If your restaurant serves 100 customers every day, +20 % new customers via Google could mean an additional 600 customers per month. mOintellect helps:
get more good public feedback,
keep bad reviews in-house only (they don't hurt your rating),
making sure your restaurant stands out from the competition.
Result - Higher Google rankings, more new guests and a stronger reputation.
How long does one survey session last per client?
About 1 minute - different questions are asked to different clients, so it's very quick for the clients, but you'll be gathering lots of useful information.
How will I see the results?
Everything in one place when you log in to your account. At the beginning of the month, you'll get a link straight to your results.
Can I see where a specific comment or rating was left at the point of sale/service?
Yes, we will assign a unique QR code and NFC settings to each polling location, so you will know where a particular comment or rating was left.
The customer doesn't have to choose where they are, because customers don't like to do that. We'll take care of everything!
Can we customise the design of surveys?
Yes - the design of the stickers and the survey is customised to your restaurant to fit your brand.
Do I need to load the survey sticker?
No, mOintellect survey solutions don't need to be charged, they work without any external wires or batteries.
