Customer Service That Sells
The essentials of great service, distilled: how to welcome customers, build rapport, sell more and avoid conflicts. Short lessons on the phone – knowledge your team can put to use straight away.
- 1–7 minute lessons – easy to fit into a break
- Quizzes and reminders make the knowledge stick
- Works for new hires and experienced staff alike
Who the course is for
For businesses where customers are served by a real person – and that person decides whether they buy more and come back.
Retail stores
Sales assistants who don't just sell – they help customers choose.
Cafés and eateries
Bigger bills and guests who come back.
Beauty and massage salons
Trust that turns into regular clients.
Car services
Clear communication and fewer conflicts.
What your staff will learn
Only what actually works at the till, at the table or in the salon.
Welcome the customer
So they feel welcome from the very first seconds.
Build trust
Communicate so that customers trust you more.
Show greater value
So customers say yes more easily and worry less about price.
Sell more
Grow basket size and average spend – naturally.
Adapt to every customer
Whether they're in a hurry or undecided – find the right tone for each.
Handle conflicts
Calmly resolve complaints and keep the customer.
Course content
A short quiz after every lesson, so the knowledge doesn't stay theory.
Valentinas Marinionokas
Sales and customer service trainer · 25+ years of experience
“I've packed this course with the very best gems – the ones that turn into results.”
What participants say
Really convenient format – you watch a lesson during your break.
Course participantEverything is distilled and clear. You start using it the very next day.
Course participantIt's engaging – you don't want to skip a single lesson.
Course participantThe quizzes after each lesson really make it stick.
Course participantPrice
We activate access for you – nothing to install.
Each additional employee – +€19 / month
- All 8 video lessons and quizzes
- Learn on a phone, tablet or computer
- Reminders and automatic knowledge refreshers
- See who has learned what
Frequently asked questions
How long does the course take?
All the video lessons add up to about 37 minutes. Each lesson takes 1 to 7 minutes, so staff can learn during a break, at their own pace.
Do I need to install an app?
No. The course works through a simple link on a phone, tablet or computer. We activate access for you.
How is this course different from “Proactive Customer Service”?
“Customer Service That Sells” is a shorter, distilled course covering the core essentials of service and selling. You'll find the more in-depth course for retail staff here.
Is the course suitable for new hires?
Yes. It suits both newcomers and experienced staff – it helps the first get up to speed faster, and reminds the second of what works and reinforces it.
How do I get started?
Fill in a short enquiry form – we'll get in touch and activate access for your team.
Get started this week
Less than an hour of training – and your staff serve customers in a way that makes them buy more and come back.
