Turn your consultants and salespeople into experts
- Only 4 minutes a day - you can study even during breaks
- +54 % Knowledge growth - measured before and after the course
- 9.2 out of 10 - this is the staff rating
- 94 % recommends it to colleagues - it works for real
Sample lesson and test
Sample test
Important - if you answer incorrectly, the question will be repeated using mOintellect algorithms to help you remember the correct information.
Training that actually gives a return
Our aim is to ensure that training is not only delivered, but also absorbed. Here's what companies get when they start using our platform.
Quality knowledge without excess time
Employees only need 4 minutes a day to learn what matters most.
Training that employees don't shy away from
The clear format and reminders allow for up to 100 % engagement - even the most sceptical learners.
Start in 1 day - works everywhere
Works on your phone, tablet or computer - without any installation or additional apps.
KPIs - without reporting requirements
See who learned what and when - automatically, in real time, by topic, section or person.
Especially when conventional solutions no longer work
You don't need ideal conditions - this platform works where others are simply too difficult.
You have a turnover of 20 % or more
Is it hard to invest in training when the team is constantly changing? This system saves you time and allows you to start training instantly.
Staff don't have work email or phones
The training is available via a simple link - passed on by the manager or management through available internal channels.
Lack of confidence to sell
The course helps you to offer goods and services confidently, even when the customer is hesitant.
It's hard to find time for training
Just a few minutes a day - no need to take time away from work or wait for a "better time".
Lack of motivation for self-education
The structured format and automatic reminders help you learn even when employees are not in the mood.
Customers complain about service
Employees learn how to deal with emotional clients, react professionally and stay calm.
🎯 Special offer
Want to see your employees start selling more confidently?
Just one demonstration is enough to show you how the course changes the way you communicate with your customers.
How does it work?
1. Tailored to you
Who should see the statistics? When and how to send reminders, etc - we'll tailor everything to your needs.
2. Staff registration
Each employee will have a personal account and will receive their login credentials at an agreed time - we'll take care of everything.
3. Learning
Employees watch the lecturer's training videos - 1-8 minutes long - at their convenience and on a device that suits them.
4. Repetition
There will be reinforcement tests in between the videos, and only when you pass the test with the required score will the next lesson "lock" and you can continue the course. The tests can be repeated an unlimited number of times.
5. Points
By watching videos and taking tests, staff earn points based on the number of mistakes they make. You can praise or reward your best performers!
6. Statistics
All training statistics will be available to all employees or only to the persons you specify. You'll clearly see employee engagement, past and current levels of knowledge, who made the fewest mistakes, etc.
7. Reminders
Staff will receive reminders to continue their training at the agreed time - by SMS or email.
Course content
45 videos and 14 tests
Introduction
1 lesson and 1 test
1 lesson and 1 test
| Introduction and how does mOintellect work? | 2 lessons | – |
| Introductory test | Test | 1 test |
1. Ability to make contact with anyone you (don't) know
6 videos and 3 tests
6 videos and 3 tests
| Name | Duration |
|---|---|
| 1.1. Guidelines for quality contact | 02:39 |
| 1.2 When and how to say hello? | 02:34 |
| 1.3. Knowledge consolidation test | Test |
| 1.4 When to approach the client? | 02:57 |
| 1.5 How do I start a conversation? | 03:08 |
| 1.6 Knowledge consolidation test | Test |
| 1.7 Body language during contact | 03:21 |
| 1.8 The impact of integrity/congruence on the quality of contact | 03:19 |
| 1.9. Knowledge consolidation test | Test |
2. Ability to clarify and understand real customer needs and problems
5 videos and 2 tests
5 videos and 2 tests
| Name | Duration |
|---|---|
| 2.1 Understanding the customer's problem - the key to sales | 02:25 |
| 2.2 Why are questions our "daily bread"? | 03:23 |
| 2.3. Untested assumptions - lost customer | 04:07 |
| 2.4 Knowledge consolidation test | Test |
| 2.5 What needs to be clarified with the client? | 02:46 |
| 2.6. How to find out about hidden needs? | 02:18 |
| 2.7 Knowledge consolidation test | Test |
3. The ability to argue: to select and persuasively propose a product or service
5 videos and 2 tests
5 videos and 2 tests
| Name | Duration |
|---|---|
| 3.1 What is persuasive language and how do I communicate with it? | 01:52 |
| 3.2 Communicating with the client's language style, visuals, comparisons | 05:38 |
| 3.3. Knowledge consolidation test | Test |
| 3.4. Use of 3-country stories | 02:45 |
| 3.5. The "black" picture method | 03:26 |
| 3.6 Presentation of information: from "-" to "+" methodology | 04:04 |
| 3.7 Knowledge consolidation test | Test |
4. Ability to clarify and manage genuine client objections
5 videos and 1 test
5 videos and 1 test
| Name | Duration |
|---|---|
| 4.1 What is an objection and why do people object? | 02:09 |
| 4.2 Types of objections and how to deal with them? | 04:55 |
| 4.3. How can I get to the bottom of hidden contradictions? | 05:03 |
| 4.4. How to prepare properly for objections? | 03:37 |
| 4.5 Successful contradiction management is a complex exercise | 04:09 |
| 4.6. Knowledge consolidation test | Test |
5. Ability to close the contact with a sale (transaction)
3 videos
3 videos
| Name | Duration |
|---|---|
| 5.1. Three possible transaction scenarios | 05:08 |
| 5.2 Why is NOT better than MAYBE? | 02:33 |
| 5.3 Fundamental mistakes - what makes us lose a customer? | 04:42 |
6. Ability to increase the customer's initial cheque (accompanying sales)
3 videos and 1 test
3 videos and 1 test
| Name | Duration |
|---|---|
| 6.1 What are accompanying sales and how do they benefit all parties? | 03:47 |
| 6.2. cross-up-down sales | 04:06 |
| 6.3 Fundamental errors - what's the big "NO!"? | 04:02 |
| 6.4 Knowledge consolidation test | Test |
7. Ability to resolve conflict situations with clients
9 videos and 1 test
9 videos and 1 test
| Name | Duration |
|---|---|
| 7.1 What is conflict? | 02:35 |
| 7.2. Stages of conflict | 05:08 |
| 7.3 Conflict resolution strategies | 06:34 |
| 7.4. How to avoid getting emotional yourself? | 04:04 |
| 7.5 How do I deal with an angry customer? | 04:17 |
| 7.6 The impact of stress on conflict | 05:02 |
| 7.7 The impact of "labels" on conflicts | 05:06 |
| 7.8 The impact of conflict agents on conflict | 06:56 |
| 7.9 Guidelines for conflict resolution | 05:33 |
| 7.10. Knowledge consolidation test | Test |
8. Ability to work with different customer streams
5 videos and 2 tests
5 videos and 2 tests
| Name | Duration |
|---|---|
| 8.1 Customer Service Algorithm - the "live body" rule | 03:59 |
| 8.2 What to do with multiple clients? | 03:03 |
| 8.3. Knowledge consolidation test | Test |
| 8.4 How do I deal with "out of order" customers? | 04:02 |
| 8.5 Who are "time thieves" and how to deal with them? | 03:08 |
| 8.6 What do I do when I don't have an answer to a customer's question? | 02:54 |
| 8.7 Knowledge consolidation test | Test |
9. Work Ethics Element
3 videos and 1 test
3 videos and 1 test
| Name | Duration |
|---|---|
| 9.1 Why the stern "NO!", or conversations when we are "not seen"? | 03:05 |
| 9.2 Teamwork: to be or not to be - the wrong question | 02:13 |
| 9.3. General rules of ethical conduct | 05:15 |
| 9.4 Knowledge consolidation test | Test |
| A few questions at the end | 1 lesson |
+ Repeat of all tests after 14 calendar days
This course is recommended by
- 5.0
A fast and effective way to improve. I recommend it!
- 5.0
The whole team loved it - a clear framework for development.
- 5.0
The training was very engaging and useful - the new knowledge helped me to achieve significantly better results.
- 5.0
Everything is clearly presented. Very much appreciated.
- 5.0
Cool format, clear presentation and examples.
- 5.0
I liked everything very much, the information is clear and easy to remember.
- 5.0
I liked everything, very clear and concise!
- 5.0
Excellent videos and tests, excellent course structure.
- 5.0
I liked the way everything is structured, with repetition and emphasis on key service points and tests at the end of the training topics, which allow for better retention and consolidation of the information received. It is a quick and comparatively inexpensive (in terms of time, etc.) alternative to the company's customer service standards.
- 5.0
Very clear information. Excellent training, thank you.
- 5.0
New knowledge without the stress and time loss. 10/10!
- 5.0
Everything is very clear, specific and interesting. Very interesting examples.
- 5.0
Very informative, interesting videos and tests, thank you! 🙂
- 5.0
Practical tips that can be easily applied at work.
- 5.0
I liked the format and the opportunity to study at a time that suited me.
- 5.0
Very interesting training, precise and specific.
- 4.5
Very specific with examples.
- 5.0
Knowledge that can be put to use immediately and deliver great results in your daily work.
- 4.5
I want to thank you because everything was told and explained simply and clearly. It was fun to remember everything again.
- 5.0
Great tests - ensuring uptake. Thank you!
- 5.0
I really liked the structure of the course. The short videos provide specific information, making it easy to keep attention.
🎯 Special offer
Want to see your employees start selling more confidently?
Just one demonstration is enough to show you how the course changes the way you communicate with your customers.
