Get more reviews, attract more guests and improve the quality of service.
When guests feel heard, they share. Our system helps turn this into results: more genuine online reviews and more returning customers in real life.
- Just place the stand in the room.
- Stop in which room the feedback is left.
- Find out what guests appreciate and miss
- Works with Google, Facebook, Instagram, TripAdvisor, etc.
- Only publish positive feedback.
☕ Price of a cup of coffee
apie €2,5
⭐ Our system price
from €0.40 / d.
Get more reviews, attract more guests and improve the quality of service.
When guests feel heard, they share. Our system helps turn this into results: more genuine online reviews and more returning customers in real life.
- Just place the stand in the room.
- Stop in which room the feedback is left.
- Find out what guests appreciate and miss
- Works with Google, Facebook, Instagram, TripAdvisor, etc.
- Only publish positive feedback.
☕ Price of a cup of coffee
~€2,5
⭐ Our system price
from €0.40 / d.
Our solutions have already been tested
Benefits for your hotel
Attract more customers
Businesses using this solution receive around 80% more excellent Google Reviews, which directly impacts the hotel's visibility, credibility and new customer traffic.
Protect your reputation
Negative feedback can damage your business. Our system allows you to review them before they are made public. This can reduce negative reviews by more than 55%.
Know what you can improve
Get thousands of ratings from your customers - use in-depth customer feedback analysis to make data-driven decisions.
Personal questions
The system automatically adapts the questions to the situation - so guests only need 1-2 minutes to respond and you get a lot of valuable insights. Questions are pre-selected or individually designed.
Variety of languages
All questions are asked in the guest's language, ensuring a higher response rate and a better experience for foreign tourists. We support all major European and world languages.
Encouraging you to leave feedback
Guests who leave positive internal reviews are automatically invited to share them publicly - on Google, TripAdvisor, Facebook, etc. It's a subtle but effective tactic that can significantly increase the number of public reviews without additional effort.
Examples of questions for apps
Focused questions - more answers and more valuable insights.
Our system allows you to use both pre-made questions and create your own questions - tailored to the specific needs of your hotel. The questions are displayed dynamically, so each guest receives a tailored, short and logical survey that takes only 1-2 minutes to complete.
-
1
Registration and check-in
Was registration quick and smooth? Were you greeted in a pleasant and professional manner? Did you receive all the information you needed about your stay? Was it easy to find your room?
-
2
Room and amenities
Was the room clean and tidy? Did everything work - shower, light, Wi-Fi? Were the bed linen and towels clean and pleasant to use? Did the room meet your expectations?
-
3
Food and drink
Was the breakfast good quality and tasty? Was the service in the restaurant or bar pleasant? Was the food/drinks served properly? Did you use the services of the restaurant?
-
4
Staff and general atmosphere
Was the staff helpful and friendly? Did you feel welcome throughout your visit? Did the staff deal quickly with situations? Was your overall impression of your stay positive?
-
5
Departure and evaluation
Was the payment fast and smooth? Was your stay up to your expectations? Would you recommend our hotel to friends or family? Do you have any comments or suggestions that would help us improve?
🎯 Special offer
At least 80% more reviews within 30 days - or your money back!
Try the risk-free system - if you don't receive at least 80% more reviews in the first month than before, we'll refund your money!
Everything you need to improve the hotel's reputation
Price depends on the number of rooms
- QR stand for every room
- Filtering negative feedback
- Feedback incentive system
- Fast and free delivery
- Fully ready for use
- No long-term liabilities
- 30-day money-back guarantee
- Free consultations
How does this service work?
Here's how our solution simplifies customer feedback and boosts your business growth
-
1
Choose your method of submission
QR code stands are used, but other forms of presentation are available if required
-
2
Create questions
Use our questions or create your own - rate the quality of rooms, staff, catering and other services. The questions are short, but provide a lot of valuable insights.
-
3
Place in prominent positions
Place the device in every room, spa area or reception - guests can scan the QR code or simply tap it with their phone. No load time - just 1-2 minutes.
-
4
Analyse the results
See how each room or hotel is rated. Managers can monitor the statistics of their rooms, while a chain manager can monitor the entire hotel chain. Improve where you really need to.
System demonstration
-
In this video, we use a QR/NFC card to demonstrate how our system works. In the first part, the customer gives a negative evaluation of the service, so the request to leave public feedback is not made. In the second part, when the customer gives a positive feedback, they are shown a request to leave public feedback. This request is only shown when the customer is satisfied with their experience.
-
Filtering negative feedback
-
Effective customer surveys
-
Tailored to a wide range of businesses
Defeat competitors with one system
Get up to 80% with more great Google Reviews and reduce negative reviews of 55%.
P.S. You can also collect feedback for other platforms.
Achieve top results with your team
See clearly how you are perceived by your customers and respond quickly to changes in customer comments
Whether for your company as a whole, or for individual sales or
service points
"Using the mOintellect platform, we have quickly and conveniently collected thousands of valuable feedback from our customers. This gave us a clear understanding of what works best in our services and what we can still improve. The platform is easy to use and the data provides key insights for growing our business and improving customer service."
TOKS
One of Lithuania's largest intercity bus companies.
Frequently asked questions
How many questions can I ask my customers via mOintellect?
Asking a series of questions is important to fully assess the performance of companies and to identify untapped opportunities. However, clients usually do not want answers to take more than 1 minute. Our advanced survey methodology allows us to collect information from up to 30 questions, which will take the client no more than 1 minute.
Why can I expect to get only very good Google Reviews and no blogs?
Because we only ask customers to leave a Google Reviews review if they have answered the previous questions well. Example:
How do you rate your experience in our store?
- If it estimates 1-3 out of 5 points - we say "Thank you!"
- If it estimates 4-5 out of 5 points - please leave a Google Reviews reviewfor a specific point of sale or service (set automatically).
Is this the right solution for my business and if so, what is the most appropriate format?
For restaurants - to present the receipt booklet (so that the client can answer the questions at the end of the visit).
Shops, hotels, pharmacies, petrol stations, etc. - stands at the tills.
Coffee shops and other "self-service" outlets - stickers on tables and stands at the tills.
Massage parlours, dentists, etc. - a stand in the "waiting area".
Hairdressers, various other beauty services - a stand at the workplace near the mirror.
Passenger transport companies - stickers or posters in places visible to passengers
Why can I expect our customers to leave enough feedback at our physical sales/service outlets using mOintellect solutions?
Because it is so convenient and easy for customers to leave feedback, there are two ways to do so:
1. Scan the QR code.
2. By attaching your unlocked smartphone to a poster, stand or other similar survey collection tool (we use advanced NFC technology).
Will customers have to download something, register, etc. to complete the survey?
No, customers will get to your surveys very quickly and conveniently - they don't need to download anything, register, etc. Customers just need to scan a QR code or attach their smartphone and they will be instantly entered into your survey.
Are mOintellect surveys compatible with all smartphones?
Yes, 90% smartphones on the market have NFC technology and all smartphones can scan QR codes.
Can I see where a specific comment or rating was left at the point of sale/service?
Yes, we will assign a unique QR code and NFC settings to each polling location, so you will know where a particular comment or rating was left.
The customer doesn't have to choose where they are, because customers don't like to do that. We'll take care of everything!
If necessary, will I be able to change the survey while keeping the results of the previous survey?
Yes, you will be able to modify the surveys without losing the data previously collected.
How many responses can I get with mOintellect customer surveys?
There is no limit to the number of reviews - our solution will enable you to collect a large number of reviews and ratings.
Does the survey poster/stand/plaque need to be loaded?
No, mOintellect survey solutions don't need to be charged, they work without any external wires or batteries.
Will you be able to help with the set-up - choosing the best survey format, design, questions, etc.?
Yes, we can help you get everything set up - you'll get a ready-to-use solution.
Who will see the results of the surveys?
The results of the surveys will only be visible to the persons you specify, for example:
1. Your sales or service outlet managers will only see the results for their location.
2. Your administrative staff will see the results of all your sales or service points.
How much do mOintellect customer survey solutions cost?
The pricing for mOintellect's customer survey solutions consists of:
1. One-off fee for designing a survey solution - this fee depends on the format (whether it's a poster, stand, etc.), the quantity and your involvement (whether you design it yourself or we do, etc.).
2. A monthly fee, depending on the number of locations where the surveys will take place.
We can't give you an exact price right away, but we can discuss your needs and find the best solution! Email us at labas@mointellect.lt or call us +370 636 87 585.
🎯 Special offer
At least 80% more reviews within 30 days - or your money back!
Try the risk-free system - if you don't receive at least 80% more reviews in the first month than before, we'll refund your money!
